At Sheraton Sports, we want every customer to be happy with their purchase. Please read our Return and Exchange Policy carefully before placing your order.
Return and Exchange Period
Customers can request returns or exchanges within five days of receiving their order. Items must be unused, in their original packaging, and with all tags intact. To start a return or exchange, contact us immediately at:
Email: sheratonsports@hotmail.co.uk
Phone: +92 3332166027
Returns or exchanges requested after five days cannot be accepted.
Eligible Items for Exchange
Exchanges are allowed only for items that are the incorrect size or defective or damaged on arrival. To exchange an item, contact us with your order number and details. Keep the item in its original packaging and ship it back following our instructions. We will send a replacement of the same product or an equivalent item as quickly as possible.
Important Condition
Due to the nature of sports and games, no guarantee or warranty is provided on sports goods. This means we cannot accept returns or exchanges for issues caused by normal use, wear and tear, or damage during sporting activities. Please carefully check sizes, product type, and fit before placing your order. By placing an order, you agree to this condition.
Process and Shipping Instructions
Contact us before sending the item back. Use a secure and trackable shipping method and keep your shipping receipt or tracking number until the exchange is complete. Return shipping costs are generally the responsibility of the customer unless the item was defective or sent incorrectly.
Contact and Support
If you have any questions or need assistance with returns or exchanges, please reach out to us at:
Email: sheratonsports@hotmail.co.uk
Phone: +92 3332166027